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Product Returns:
We can only accept the return of damaged or faulty products. For health and safety reasons,
we cannot refund or exchange partially used hair, styling, body. or make up products.
Re-do’s:
It occasionally happens that your hair color or highlights may not turn out exactly as you wanted.
If we have made a technical error in the colouring process we will rectify that error at no additional
cost. However, if the application of your colour was technically correct, but you do not like the result,
we can generally make further changes to your color, but those additional color services will be
charged at normal prices.
If you wish to ask for a re-do, you must do so within 7 days of your original appointment. Re-do’s
requested after more than seven days will be charged at normal prices. Whenever possible, we will
do our best to schedule re-do appointments with highest priority and minimal delay, however, it
may not be possible to accomodate re-do’s on the same day as your original appointment if the salon
is very busy.
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